Frequently asked questions

A small dental practice can start in a few days: create your account, add dentists and services, set the schedule and switch on online appointments. Multi-location, multi-dentist clinics take one to two weeks, depending on the data and the integrations you want.

Yes. The patient picks a dentist, a dental service and a free slot, then confirms the appointment online, without a phone call. The per-chair/dentist calendar updates in real time, and the front desk sees the whole practice schedule in one place.

Yes. The platform supports separate calendars per dentist, chair/room and location, each with its own availability rules. It fits both a single practice and a dental clinic with several sites.

With automatic recall reminders. The patient gets a confirmation and a reminder by SMS, WhatsApp or email before the visit or the periodic check-up, and can confirm or reschedule in one click. That lowers no-shows and keeps the calendar predictable.

Yes. The patient booking page and the front-desk and dentist panels are natively responsive and fast on mobile — where most online bookings happen.

A dental patient record gathers contact details, visit history, the odontogram, the treatment plan, recommendations and attached documents (including X-rays) in one place. The dentist opens the electronic chart in one click, straight from the appointment.

The odontogram is the patient's tooth-by-tooth dental chart, where the dentist marks completed and planned treatments. The treatment plan is built from the odontogram, with stages, costs and linked appointments — all attached to the patient record.

Yes. E-prescriptions are filled in directly in the patient record, based on the medical history and the treatment plan, and stay attached to the visit. You get a complete prescription history for every patient.

Health data is a special category of personal data. We protect it with encryption, role-based access (front desk, dentist, administrator) and an audit log, in line with GDPR and Romanian medical regulations.

Yes. Patient data belongs to the dental practice. You can export it any time, and we act as a data processor with the security measures required by GDPR.

Yes, through the 4b2b ecosystem. Consultations and treatment-plan stages can generate invoices in 4invoices, with patient details and the service performed pulled automatically from the appointment. No double entry.

Each treatment in a patient plan can be marked as fully covered, partially covered or paid directly, and the invoice reflects that split automatically — useful for patients with private dental insurance or corporate plans.

We integrate notifications through 4notify: SMS, WhatsApp and email for appointment confirmations, recall reminders and post-treatment follow-up messages. Patients are notified on time, with minimal effort from the front desk.

Pricing depends on the plan and the size of the practice (number of dentists and chairs). See the full grid on the pricing page; all plans include online appointments, dental patient records and baseline optimizations, with no fee per consultation.

Yes. The infrastructure includes HTTPS, patient-data encryption, baseline attack protection and automatic backups, so medical information — including attached X-rays — is protected and recoverable.

You create an account, add dentists, services and the schedule, then switch on online appointments. The team assists with the initial setup and migrating existing data. More about the process on /about-us.

Yes. We help you turn paper patient records or data from another software into electronic records with a full odontogram and treatment history, so you don’t lose treatment history when moving to 4dental.

Yes. Everything is managed from a simple panel: you add dentists, services, time slots and reminders with no code. The front desk learns it quickly, and changes apply immediately.

Yes. Plans include updates, monitoring, backups and support through the in-panel channel. For larger dental clinics we also provide dedicated help configuring calendars, flows and integrations. Contact us on /contact.

Yes. Partners who recommend 4dental to dental practices and clinics can join the partner programme, with recurring commissions and terms. Details on /partners.