Frequently asked questions

Create your account, add your dentists, chairs and treatment types with their durations, and set each dentist’s schedule. The time needed depends on how much you migrate from paper; a step-by-step guide covers that.

No. Your team enters appointments in the calendar of each chair and each dentist. The platform does not offer online booking to patients.

Yes. Each chair and each dentist has its own calendar, and the duration of each treatment type is set separately.

The platform does not send reminders automatically by SMS, WhatsApp or e-mail. Your team confirms and reminds patients. The recall list helps you find patients who are due for a check-up.

The panel runs in the browser on a computer or a tablet. We do not offer a dedicated mobile app.

The patient file brings together contact details, visit history, consultation notes, the odontogram, the treatment plan, prescriptions and attached documents, including X-ray images.

The odontogram is the dental chart of each patient, tooth by tooth, where you record the state of each tooth. Teeth that need treatment are added to the treatment plan, where each procedure has a status: proposed, accepted, scheduled or done.

Prescriptions can be written and kept in the patient file. The platform does not transmit them electronically to pharmacies or authorities.

Health data is a special category of personal data under the GDPR, and the practice is the controller. Each team member works with their own account. For security measures, data location and backups, ask us for the written documentation before you sign the data processing agreement.

Yes. Patient data belongs to your practice, and we process it on its behalf under a data processing agreement. Agree the terms for leaving the platform in writing, in the contract, before you sign.

Partly. From the treatment plan or the treatments performed, you prepare an invoice draft and send it to 4invoices, part of the 4b2b ecosystem, where the invoice is issued. Nothing is issued automatically.

No. 4dental does not calculate or send claims to insurance funds or insurers. The treatment plan shows procedures and costs, and you prepare the invoice draft from it.

No. 4dental does not send SMS, WhatsApp or e-mail messages to patients automatically. Your team contacts patients through the channels it already uses.

The price depends on the plan. The pricing page lists the current plans and what each one includes.

We do not describe technical security measures or backup schedules here. Ask us for the written documentation before you sign, so you know exactly what is covered.

Create your account, add dentists, chairs, treatment types and schedules, then enter appointments in the calendar. More about the company on /about-us.

Yes. A step-by-step guide explains how to move paper files into the platform, and the migration can be done gradually. Check beforehand which data you can carry over from another program.

Yes. You add dentists, chairs, treatment types and the recall list from the interface, without writing code. We recommend that the reception practises a few appointments before the first patients arrive.

Support and its terms are described in your contract with us. Contact us on /contact with questions about the platform.

Details about the partner programme are on /partners.